Dubai, UAE,15July 2019–Nissan Middle East recently held its annual Skills Contest and Awards Ceremonywhich recognizes the company’s top sales and customer service employees from its National Sales Companies (NSC) from across the Middle East.
Over a duration of three-days, members from Nissan’s NSCs from across the Middle East converged in Dubai to take part in a contest of knowledge, negotiation, vehicle servicing, and customer service.Written tests were given to Sales Executives, Service Advisors, and Parts Executives testing their knowledge and wits across each of their respective categories. Another component were the practical tests which involved role playing where each had to put on their best performance in customer service. Separately, an additional practical test was given for technicians where they were presented with a vehicle with tasks to resolve within a specified time.
The Nissan Middle East Skill Contest comes as part of Nissan’s ongoing commitment toproviding seamless customer experiences and services and is held each year to honour the customer-facing employees, who consistently go the extra mile in providing best-in-class service.
Speaking at the ceremony, Thierry Sabbagh, Managing Director at Nissan Middle East explained the importance of customer service for Nissan.
“We see success through operational excellence across our brand, product line-up, and how we connect with our customers. World Class customer experience and journey must be seamless and integrated, and the customer must always be placed in the heart of our planning and efforts. Data and insights will not solely govern success, it is up to the collaborative passion with our dealers that will differentiate Nissan amongst other brands.”
Sabbagh added, “We would like to sincerely thank everyone who participated in the contest from all our dealerships across the markets. A recent study conducted by a global research company ranked some ofour dealerships in the region as one of the highest for after-sales customer care and user satisfaction.This wouldn’t have been a reality withouttheir continuous efforts.”
The awards span every aspect of the business – from knowledge of Nissan genuine parts to service advice to sales acumen to technical expertise.The oldest and most coveted category is Nissan Service Technical Excellence Competency Award (NISTEC), which was awarded to Hareesh C. from Suhail Bahwan Automobiles, Oman this year.
The first place under the Nissan Service Advisor Excellency Competency Award (NISAC) category was won by Shubhakar Konkutla from Suhail Bahwan Automobilesin Oman, and the winner of the Nissan Sales Executive Excellence Competency Award (NISEC) category went toDavid Ghanameh from Arabian Automobiles Co. in Dubai. In addition,Shameer Sha Shahabudeen from Arabian Automobiles Co. in Dubai was presented with the first place for the Nissan Parts Executive Excellence Competency Award (NIPEC).