Al-Futtaim Technologies implements Genesys remote working solutions to ensure business continuity for vital sectors of the UAE’s economy
Cutting-edge solutions help over 500 customer service agents provide business-critical functions
Dubai, May 28, 2020: Al-Futtaim Technologies has implemented mission-critical mitigation strategies for its contact centre customers. In collaboration with Genesys®, the global leader in customer experience and contact centre solutions, Al-Futtaim has enabled customers service agents to work remotely, ensuring they continue to provide important business functions during the global COVID-19 pandemic.
Al-Futtaim Technologies has put into place secure and seamless remote working solutions using Genesys Cloud and Genesys Premises solutions. Customers across vital sectors including government, healthcare, financial services and aviation in the UAE have taken advantage of Genesys Rapid Response offer and Al-Futtaim’s #BeAloneTogether program to enable remote working capabilities for contact centre agents.
As a result of its early intervention, over 500 contact centre customer service agents are remotely ensuring they continue to provide important business functions.
Murali S., Managing Director of Al-Futtaim Engineering & Technologies, said, “Before the early signs of the COVID-19 impact on businesses, our team looked at global trends from the major hotspots and engaged with our customers early to ensure business continuity in a seamless and timely manner. As part of our regional #BeAloneTogether program and in line with the group’s efforts, we are committed to supporting communities and our partners in these challenging times. Our customers, staff and associates are at the forefront of our operations and we are dedicated to ensuring that their health and safety.
“We also want to thank our silent heroes – customer service agents who are working tirelessly to contribute towards ensuring that our customers and their business operations have minimal impact. Our team put into place a robust mitigation plan that enabled critical sectors in the UAE to continue to operate as normal and meet key business objectives. We are extremely pleased with the results and the quick response from our team to ensure there was no impact on our customers’ operations,” he added.
For more information on the Genesys solution from Al-Futtaim Technologies, please call 800 2338.
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
Established over 45 years ago, the Engineering arm operates in the United Arab Emirates, Kingdom of Saudi Arabia and Egypt and provides a wide variety of products and services for the construction industry from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Technology Infrastructure and Digital transformation.
The company continues to successfully represent strong international brands like AFTRON, Airedale, Hitachi, Johnson Control, TOTO, LM, Toshiba, Roca and Krantz amongst others.
The Technologies division provides complete business solutions to large, medium and small customers that include networking solutions, IP telephony, infrastructure, contact centre solutions, business applications, ELV systems, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. Its partners include best-in-class vendors such as Panasonic, Alcatel-Lucent Enterprise and Microsoft Business Solutions amongst others and currently operates in the UAE and have branch offices across Pakistan.
Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates
Structured into four operating divisions; automotive, financial services, real estate and retail; employing more than 42,000 employees across 25 countries in the Middle East, Asia and Africa, we partner with over 200 of the world’s most admired and innovative brands
Al-Futtaim’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day