Dubai, UAE, 17 November 2020: Arabian Automobiles Company (AAC), the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan, INFINITI and Renault in Dubai, Sharjah and the Northern Emirates, is proud to announce they have received the Dubai Service Excellence Scheme Mystery Shopping – Best Performance Brand award in the “Specialized Retail” category by Dubai Economy.
The purpose of the award is to help members understand customer expectations and to enhance employees’ customer service awareness. It was initiated to raise the customer service standards, which aimed at promoting excellent customer service standards in the private sector and recognize businesses that offer high-end service quality for their customer.
Michel Ayat, Chief Executive Officer of Arabian Automobiles, said: “AAC has proudly been the recipient of this award across its brands for the past consecutive six years. This year’s win is the second for Renault and consolidates our meticulous emphasis on customer service. We are grateful to the Dubai Economy for its recognition and for helping uplift and support the quality of service being offered throughout the Emirate and to our team for consistently raising the bar year on year.”
About Arabian Automobiles Company
Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.
Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall
of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.
Across its Dubai and Northern Emirates network, Arabian Automobiles operates:
- New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
- 6 pre-owned car showrooms
- Central Logistics Centre at Dubai Industrial City
- Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
- 60 minute Express Service
- 9 spare parts outlets
- Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.