Cupola Partners With Avaya To Roll Out Region’s First AI-Powered Enterprise Learning Platform And Meet Customer Demands

” كوبولا ” تتعاون مع أﭬايا لإطلاق أول منصة تعليمية مؤسساتية

BPO implements customized solution to evolve enterprise learning and step ahead of customers’ ever-evolving demands. Solution enables rapid training and upskilling of Emirati contact center agents while pursuing Emiratization targets. Dubai, United Arab Emirates – July 19, 2022 – Cupola Teleservices, the Middle East’s settler in outsourced contact center services, has rolled out the first AI- powered enterprise knowledge platform in the region, using technology from Avaya( NYSE AVYA). The platform delivers advanced enterprise knowledge and training capabilities customized and substantiated to the conditions of Cupola’s growing pool of customer…

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XY Retail Secures Seed Round from Monta Vista Capital to Provide Global Luxury Brands with Unified Mobile Commerce Solution for High Impact Customer Experiences

NEW YORK — XY Retail, the global commerce solution that helps retailers streamline omnichannel operations and foster the strongest, most meaningful, and profitable relationships with their customers, today announced the closing of its seed round led by Monta Vista Capital with participation from Stage 1 Ventures. Funding will be used to accelerate the company’s global rollout of the XY platform to the world’s biggest luxury brands, to help them digitize their enterprises and manage their entire global retail operations— from data decisioning, stock management, and order fulfillment to hyper-personalizing the…

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Capillary Technologies Wins Best Use of Customer Analytics/Data Category with Domino’s Pizza in The International Loyalty Awards 2022

Capillary Technologies Wins Best Use of Customer Analytics/Data Category with Domino’s Pizza in The International Loyalty Awards 2022

DUBAI, UNITED ARAB EMIRATES — Capillary Technologies, a B2B SaaS platform for customer loyalty and engagement, has won Best Use of Customer Analytics/Data (for ‘The Domino’s Effect’ – Domino’s Pizza Indonesia with Capillary Technologies) in Loyalty Magazine’s International Loyalty Awards 2022. Capillary Technologies was a finalist in two categories. The Loyalty Awards 2022 covered 20 categories in all and were adjudicated by judges from across the world. The winners were announced at a gala awards dinner held at Old Billingsgate in London, UK on 14 June. “We loved how Domino’s…

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