BPO implements customized solution to evolve enterprise learning and step ahead of customers’ ever-evolving demands. Solution enables rapid training and upskilling of Emirati contact center agents while pursuing Emiratization targets. Dubai, United Arab Emirates – July 19, 2022 – Cupola Teleservices, the Middle East’s settler in outsourced contact center services, has rolled out the first AI- powered enterprise knowledge platform in the region, using technology from Avaya( NYSE AVYA). The platform delivers advanced enterprise knowledge and training capabilities customized and substantiated to the conditions of Cupola’s growing pool of customer…
3,082 total views