Bots answer over 62% of customer queries satisfactorily in a post-Covid world, reveals Verloop.io study

Bots answer over 62% of customer queries satisfactorily in a post-Covid world, reveals Verloop.io study

Bots have been satisfactorily answering 62 per cent of customer queries in the e-commerce industry, reveals a new study conducted by the world’s leading customer support automation platform Verloop.io. This study becomes significant as it highlights the steady growth in the number of online transactions since the emergence of Covid in the world. The survey analyzed 1.8 million queries from 35 brands across the Middle East, South-East Asia and India to understand the average metrics that an e-commerce company should monitor to provide the required quality of customer service. Commenting…