Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience

ABU DHABI, United Arab Emirates–(BUSINESS WIRE/AETOSWire)– Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. ADCB provides a host of services via WhatsApp channel to both its customers and even potential customers, helping them understand their offerings and products. This partnership with Talisma has helped the bank provide an exceptional user experience by providing…

New wave in customer experience: Value fashion brand REDTAG leads transformation with

New wave in customer experience: Value fashion brand REDTAG leads transformation with

New wave in customer experience: Value fashion brand REDTAG leads transformation withmultiple first-to-market services REDTAG, the Middle East’s leading value fashion and homeware brand, has launched its #WearASmile campaign, which accompanies series of industry-first services that will speak for the brand’s relentless commitment to delighting customers through exceptional customer experiences, and being the most engaged retail label. October 20th, Dubai, UAE, Riyadh, KSA: REDTAG, the region’s favourite homegrown brand, has launched its most ambitious customer-centric campaign, #WearASmile. As the name suggests, the value fashion brand is hoping to delight the…

 Avaya Enabling the Future of Work and Customer Experience in the Levant Through Distribution Agreement with Ingram Micro

 أڤايا تدعم تطوير نماذج العمل المستقبلية وتجربة المستخدم في المشرق العربي

 Avaya Enabling the Future of Work and Customer Experience in the Levant Through Distribution Agreement with Ingram Micro  New distribution agreement will see Ingram Micro supply and support Avaya’s OneCloud portfolio of contact center and unified communications solutions. The two companies will focus on enabling the future of work through scalable business communications systems.  As it continues to support the development of the future of work and customer experience in the Levant region, Avaya [NYSE: AVYA] has teamed with Ingram Micro, the global technology and supply chain services leader, to…

Mashreq Bank selects Kore.ai to Elevate Customer Experience through Conversational AI

Mashreq Bank selects Kore.ai to Elevate Customer Experience through Conversational AI

ORLANDO, Fla.–(BUSINESS WIRE/AETOSWire)– Kore.ai, a top conversational AI software company, today announced its partnership with Mashreq Bank, one of the leading financial institutions in the UAE, to enhance digital engagement and support for customers through conversational AI. Known for being first to market with customer service technology innovations, Mashreq will use Kore’s BankAssist virtual assistant product to provide personalized self-service and enable faster resolution of customer queries in both Arabic and English. The partnership will enable Mashreq’s over half a million retail banking customers to use their voice or text…

Nakheel enhances customer experience with launch of My Nakheel app

“نخيل” تعزز من تجربة عملائها عبر إطلاقها تطبيق “My Nakheel”

Nakheel enhances customer experience with launch of My Nakheel app Virtual property assistant offers 90 services for owners and tenants More than 43,000 Nakheel investors and residential leasing tenants now have a virtual property assistant in their pocket, with the launch today (Thursday) of the My Nakheel smartphone app. Now available for download, My Nakheel offers over 90 services at the touch of a button, anytime, anywhere, with the added convenience of voice messaging and photo uploads. Customers can view their property information, register their interest in buying or renting…

UAE retail sales to grow 13% to $58 bn in 2021 as investment

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UAE retail sales to grow 13% to $58 bn in 2021 as investment in customer experience drives growth, experts at RetailME summit say A recent study found that companies with US$1 billion annual turnover can add US$700 million within three years of investing in customer experience Retail sales in the UAE are expected to rebound and grow by 13 percent to reach $58 billion by the end of 2021; The UAE currently leads the Middle East and North Africa (MENA) region in terms of household spending on e-commerce at US$2,554…

Vincitore Realty launches largest outdoor retail experience  to create a new Downtown at Dubailand

أطلقت شركة فينسيتور ريالتي أكبر تجربة بيع بالتجزئة في الهواء الطلق

Vincitore Realty is redefining the boutique retail experience in Dubailand with its latest offering – The Promenade at the Vincitore Boulevard near Miracle Gardens at Arjan in Dubailand – that is going to offer a completely new outdoor retail experience and attract visitors to the neighbourhood Vincitore Realty launches The Promenade, one of its kind retail concept realty ready to become the new retail downtown of Dubailand; The Promenade is planned to cater to all the residents and tourists retail needs under one roof. There is a beautiful long boulevard…

EI-Technologies MENA reinforces its regional HQ in Dubai to boost businesses in their Digital Transformation

إي آي- تكنولوجيز الشرق الأوسط وشمال إفريقيا

Aimed at providing a better digital experience for both their clients and employees, EI-Technologies MENA teams introduce a new approach of tailored solutions integrating World-Class CRM. EI-Technologies MENA by Neo-Dis.com, the leading CRM partner providing technology consulting services and CRM multi-cloud implementation in the Middle East, is reinforcing its regional presence in the UAE to further expand its reach in the MENA region, with an aim to support businesses in their digital transformation using robust and innovative platforms (Salesforce and Microsoft Solutions). As an independent leading salesforce partner in the…

Dubai Culture issues its Directory of Services 2020-2021

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A step towards enhancing customer experience happiness as a strategic priority. The directory is available in Arabic, English, Urdu, and later in Chinese. It aims to raise performance levels and ensure the continuous improvement of the quality of provided services.  Dubai Culture and Arts Authority (Dubai Culture) issued its first Directory of Services 2020 – 2021 that includes information about the Authority as well as the services it provides and the steps for customers to obtain them. This came as part of the Dubai Culture’s efforts to meet customer needs…

Al Majid Motors announces the opening of “The Move”  - KIA UAE’s headquarter on Sheikh Zayed Street 

الماجد للسيارات تعلن عن افتتاح المقر الرئيسي لشركة “كيا الإمارات

Al Majid Motors Co LLC, the exclusive distributor of KIA range of vehicles in the UAE, has announced that the KIA UAE headquarters in Port Saeed, Deira Dubai, has moved to the new ‘home’ called ‘KIA – The Move’ on Sheikh Zayed Street. The showroom has started welcoming customers to ‘The Move’ already. The latest development will mean that the existing Showroom in Port Saeed will move to and merge with Al Khabesi Showroom on Ittihad Street for centrally focused enhanced customer service. The new facility on Shaikh Zayed Street will also…